Day 1
Tuesday 22 September
11:30PANEL Beyond clicks: lessons on AI tools redefining ROI in ad campaignsHitesh Malhotra, Mahmood Qannati, Mariuxi Romero, Mehul Soni, Salmeh Vakilian, Moderator: Sarah Halls · STAGE 4: MARKETING SUMMIT 2.0
11:40KEYNOTE PANEL Smart commerce for a smart region: architecting the future of digital commerce with AI and forward-thinking leadershipMajed Al Tahan, Dinesh Shahani, Massimiliano Spalazzi, Vivek Rajukumar, Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
12:10PRESENTATION Marketing under the microscope: turning data into real salesOleg Egorov · STAGE 4: MARKETING SUMMIT 2.0
12:20KEYNOTE INTERVIEW The reigning success of agentic AI evolution: the living testament to the rich vibrant future of digital commerceHarshdeep Jolly, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
12:30INTERVIEW The unspoken rules of effective performance marketing in 2026Hitesh Malhotra, Moderator: Joshua Roche · STAGE 4: MARKETING SUMMIT 2.0
12:40PANEL Blueprints of digital commerce excellence: redefining the modern consumer journey and unlocking new business valuesHaitham Essam Ismail, Evgeniya Gevorkyan, Marcin Piekarczyk, Rana Alwassal, Muhammad Muzaffar, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
12:50PANEL ROI after CPC: tracking real sales and lifetime value in google ads to unlock revenue and consumer growthMona Marfani, Neetu Choudhary, Charbel Jreijiri, Moderator: Benedicte Hennebo · STAGE 4: MARKETING SUMMIT 2.0
13:20PRESENTATION From search to agentic: the new AI funnel and the playbook to win itChristian Scharmüller · STAGE 4: MARKETING SUMMIT 2.0
13:30INTERVIEW How AI and technology are reshaping the customer experiencePrashant Saran, Moderator: Mirko Maccarrone · STAGE 3: DIGITAL COMMERCE ARENA
13:40PANEL From influencers to advocates: turning partnerships into long-term brand value & digital expansionJulio Rafael, Svetlana Artamonova, Irina Tatarinova, Moderator: Joshua Roche · STAGE 4: MARKETING SUMMIT 2.0
14:10PRESENTATION The New Era of AI in PaymentsRemo Giovanni Abbondandolo · STAGE 3: DIGITAL COMMERCE ARENA
14:20INTERVIEW AI vs traditional SEO: exploring the battle for visibility in a zero-click worldMahmoud Alhamed, Moderator: Natasha Hatherall · STAGE 4: MARKETING SUMMIT 2.0
14:30INTERVIEW/CASE STUDY Building a groundbreaking superapp and leading customer engagement with AIShady Ramadan, Moderator: Priyaa Telavvane · STAGE 3: DIGITAL COMMERCE ARENA
14:40INTERVIEW Customer journey and attribution modellingIhab Matar, Moderator: Linda Kender · STAGE 4: MARKETING SUMMIT 2.0
14:50INTERVIEW Beyond accounting: turning financial operations into a growth engine for digital commerceKhalid Radi, Moderator: Sarah Halls · STAGE 3: DIGITAL COMMERCE ARENA
15:00INTERVIEW From brand to revenue: how modern marketing has become the new commercial engineJessica Haddad, Moderator: Deepti Chandak · STAGE 4: MARKETING SUMMIT 2.0
15:10PANEL The engine behind marketplace success: unpacking the core of a winning tech stack and ecosystemEkaterina Gorbacheva, Mukta Purain, Soukaina Elazizi, Kailash Tulsi Gajra, Kartik Bhatt, Moderator: Victoria Myers · STAGE 3: DIGITAL COMMERCE ARENA
15:20INTERVIEW Luxury without compromise: building omnichannel beauty experiences in the digital ageJana Al Qahtani · STAGE 4: MARKETING SUMMIT 2.0
15:50INTERVIEW Connecting consumers and technology: communication strategies for the trusted marketplaceNadine Abdel Khalek, Moderator: Kelly Lundberg · STAGE 3: DIGITAL COMMERCE ARENA
16:10PANEL Decoding the growth catalyst of digital commerce: reshaping the industry’s strategies by putting data at the forefront of decision makingStefano Martinelli, Elli Kasbi, Anuvrat Gaurav, Mansoor Rahim, Fatiha Chikh, Moderator: Fatiha Chikh · STAGE 3: DIGITAL COMMERCE ARENA
Day 2
Wednesday 23 September
10:40KEYNOTE PANEL Aligning digital commerce and marketing initiatives: powering a unified and organisation-wide vision with integrated technology ecosystemsRob Silsbury, Cemre Akkaya, Falak Jalil, Abhinav Nair, Muneeb Farrukh, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
11:00PANEL Winning Gen Z & Alpha: redefining customer acquisition for the next digital waveMona Marfani, Marwen Ben Messaoud, Anne Tulloch, Mohammad Algohary, Aayush Ambardar, Moderator: Margaret Flanagan · STAGE 4: MARKETING SUMMIT 2.0
11:20KEYNOTE PRESENTATION E-commerce > SuperappVivek Rajukumar · STAGE 3: DIGITAL COMMERCE ARENA
11:40KEYNOTE PANEL Pushing boundaries and modernising conventional omnichannel norms: establishing new standards for excellence in customer experience in every touchpointKailash Tulsi Gajra, Ankit Tanna, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
11:40INTERVIEW AI everywhere, relevance nowhere: the new marketing paradoxBenedicte Hennebo, Fahed Bizzari, Moderator: Fahed Bizzari · STAGE 4: MARKETING SUMMIT 2.0
12:00PANEL AI-powered advertising: balancing automation, performance, personalisation and human controlPoonam Chawla, Natasha Chandnani, Moderator: Anna Vapnichna · STAGE 4: MARKETING SUMMIT 2.0
12:20PANEL Think global, act local: scaling across borders with innovative logistic operations, high-value partnerships and digital platformsRajesh Kumar, Sabrina Wurfel, Nabeel Alkharabsheh, Abheer Shah, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
12:30INTERVIEW From destination marketing to digital growth: converting traveller intent into customer valueRami Majed, Moderator: Rebecca Griffiths · STAGE 4: MARKETING SUMMIT 2.0
12:50PANEL – The new shape of PR: redefining influence, reputation and brand relevance | In partnership with Public Relations and Communications ServicesAlice Walker, Ashraf Shakah, Caroline Dickin, Maitha Ahmed, Peter Jacob, Moderator: Radhika Mehta · STAGE 4: MARKETING SUMMIT 2.0
13:00FIRESIDE CHAT Designing for ambition: how Adyen and Ziina are powering the future of commerceDaumantas Grigaravicius, Faisal Toukan · STAGE 3: DIGITAL COMMERCE ARENA
13:20PANEL Rewiring supply chain to support modern commerce operations: faster delivery, real-time visibility and autonomous executionRicky Gill, Roman Baig, Nabeel Alkharabsheh, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
13:30INTERVIEW Beyond ROAS: why brand is still the best growth leverCemre Akkaya, Moderator: Linda Kender · STAGE 4: MARKETING SUMMIT 2.0
13:50INTERVIEW Why e-commerce needs an ecosystem: warehousing, freight, customs, and last mileMohsen Ahmad Al Awadhi, Rebecca Griffiths · STAGE 3: DIGITAL COMMERCE ARENA
13:50PRESENTATION From reach to revenue: the new rules of influencer marketingLinda Kender · STAGE 4: MARKETING SUMMIT 2.0
14:10PRESENTATION No More Leaks: Building Payments for GrowthNader Abdelrazik · STAGE 3: DIGITAL COMMERCE ARENA
14:10PANEL From personas to precision: evolving customer segmentation for hyper-personalized marketing successMohammad Zia Rahamat, Kaushal Pilikuli, Rami Hamadeh, Serdar Senay, Moderator: Natasha Hatherall · STAGE 4: MARKETING SUMMIT 2.0
14:30PANEL Think smart, sell smarter: staying ahead of the competition with hyper-intelligent commerce operationsAdam Docrat, Ipsa Kalra, Amir Hassan, Himanshu Jain, Ershad Gulam, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
15:00PRESENTATION The AI platform that builds and runs your businessBaran Baygan · STAGE 4: MARKETING SUMMIT 2.0
15:10INTERVIEW How UAE Brands Can Win in the Global MarketsHadi Hashim, Moderator: Marwa Abdulbaki · STAGE 3: DIGITAL COMMERCE ARENA
15:20PRESENTATION The Funnel Didn't Die. We Killed It.Andres Felipe Ruiz · STAGE 4: MARKETING SUMMIT 2.0
Day 3
Thursday 24 September
10:00ROUNDTABLE Digital empowerment: leading a world-class supply chain network for modern and robust operation from start to finishHOME DELIVERY ROUNDTABLES
10:40PANEL Powering global commerce without limits: the borderless advantage of a connected operation, unified channels and digital-first strategyMamoun Hmidan, Massimiliano Spalazzi, Joe Abi Akl, Shibu Tharakan, Moderator: Lina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
11:00ROUNDTABLE From click to settlement: building a seamless digital commerce ecosystemHOME DELIVERY ROUNDTABLES
11:20INTERVIEW / PRESENTATION From intent to transaction: How a Saudi-built platform is using AI, identity and trust to scale digital commerce globallyModerator: Ishneet Kaur · STAGE 3: DIGITAL COMMERCE ARENA
11:40PRESENTATION AI in action: transforming eCommerce growth, customer experience and operational efficiencyLina Gallagher · STAGE 3: DIGITAL COMMERCE ARENA
12:00ROUNDTABLE The future of logistics: AI at the helm of optimization for delivery successHOME DELIVERY ROUNDTABLES
12:00INTERVIEW Cross-border social selling: leveraging platforms to unlock GCC trade and consumer growthZeina El Sheikh, Moderator: Joshua Roche · STAGE 4: MARKETING SUMMIT 2.0
12:20INTERVIEW Lessons from healthcare marketing - acquisition, retention, martech & managed chaosJean-Paul Smalls, Moderator: Linda Kender · STAGE 4: MARKETING SUMMIT 2.0
12:40PRESENTATION AI wars and the Generative AI value chainAhmed Soliman · STAGE 4: MARKETING SUMMIT 2.0
13:00ROUNDTABLE Driving logistics forward: how AI transforms data into delivery valueHOME DELIVERY ROUNDTABLES
13:00PANEL Attribution reimagined: AI-powered models for optimal and lasting performance growthSafa Rahal, Karim Chaanine, Dawn Kubicek, Moderator: Carine Bouery · STAGE 4: MARKETING SUMMIT 2.0
13:30PANEL Savvy, social, shoppable: the evolving face of social shopping as the new digital storefrontChirin Khawatmi, Kristina Lipinskaya, Kailash Tulsi Gajra, Vivek Datwani, Moderator: Ishneet Kaur · STAGE 3: DIGITAL COMMERCE ARENA
13:30PRESENTATION Content creation and influencer marketing in 2026Nihad Ali · STAGE 4: MARKETING SUMMIT 2.0
13:50PANEL Culture as currency: how brands ride regional trends to build relevance and stay connectedGaurav Sinha, Angela Rendjova, Ekaterina Gorbacheva, Falak Jalil, Suad Merchant, Moderator: Carine Bouery · STAGE 4: MARKETING SUMMIT 2.0
14:00ROUNDTABLE Redefining warehouse performance: transforming warehouse operations with smart and automated operabilityHOME DELIVERY ROUNDTABLES
14:00PANEL Your omnichannel edge: staying connected, consistent and competitive to meet the demands of digital-native consumersDeepthi Joyau, Pamela Opie, Omar Noueihed, Petr Sergeev, Moderator: Natasha Hatherall · STAGE 3: DIGITAL COMMERCE ARENA
14:40INTERVIEW From connectivity to connected ecosystems: redefining customer experience in a digital-first worldKareem Eid, Moderator: Priyaa Telavvane · STAGE 3: DIGITAL COMMERCE ARENA
14:40INTERVIEW The culture takeover: how communications shapes what we believe, buy and become.Emma Campbell, Moderator: Kate Midttun · STAGE 4: MARKETING SUMMIT 2.0
15:00ROUNDTABLE The commitment to mission zero: the region’s journey to 100% emission-free logisticsHOME DELIVERY ROUNDTABLES
15:00PRESENTATION Beyond compliance: unlocking the business value of e-invoicing in the UAEAlexander Gilmanov · STAGE 3: DIGITAL COMMERCE ARENA
66 sessions listed · Full agenda on terrapinn.com ↗
Information
Seamless Middle East 2026 will take place at the Dubai World Trade Centre, a prominent venue known for hosting significant international events. Located in the heart of Dubai, the venue offers accessibility to major transport links and accommodations, making it convenient for both local and international attendees. It provides an ideal backdrop for networking and collaboration.
Traveling to Dubai is facilitated by major airline connections, and various accommodation options are available to suit different budgets. Attendees are encouraged to plan their travel in advance to take full advantage of the event. Information about nearby amenities and travel tips can be found on the official event website.
In pictures